Head of Operations for US Based DTC – Brand (Remote)

Paired is a leading remote work agency that connects talented individuals with US-based companies looking for exceptional talent. We specialize in pairing remote professionals with dynamic organizations, ensuring a seamless fit and fostering a collaborative work environment.

Our client, a fast-growing US-based DTC brand, is seeking a highly experienced and motivated Head of Operations to join their team. As the Head of Operations, you will play a crucial role in driving operational efficiency and excellence, ensuring the smooth functioning of all aspects of the business.


Ability to prioritize initiatives within a commercial lens to achieve the best outcome for

the targets.

● Systems oriented. Can zoom out and dissect a department into processes that can be

repeated at scale.

● Can focus on the big picture and build a department to achieve it.

● Strong experience in Amazon FBA and / or e-commerce.

● Solid understanding of financial metrics and necessary levers to pull to achieve goals.

● Solid understanding of supply chain processes.

● Strong digital marketing experience.

● Management experience working with a remote team across various time zones.

● Ability to motivate, manage and inspire our workforce.

● Strong project management experience.

● Proficient in Google Sheets and Excel.

● Works well with others in a team environment while also able to work independently.

● Ability to handle multiple projects and thrive in a very dynamic environment.

● Strategic mindset, integrity, and drive.

● Experience working and communicating with executive leadership and external partners.

● Approaches life with the attitude that there are no problems, only solutions.

● Excellent proficiency in English (Both spoken and written).

● Ability to plan and execute strategies independently that align with the organization’s

goals and objectives.

● Proficiency in Asana, Slack, Excel, Google, Office, Loom.


  • Oversee the operations of the brand.
  • Ensure company actions align with company goals.
  • Foster collaboration among teams for company success.
  • Maintain accountability within the management team.
  • Champion organizational culture to support growth.
  • Maintain effective relationships with executives.
  • Serve as executive sponsor for operational process management.
  • Ensure departments perform primary functions effectively.
  • Review company vision and goals through operational objectives.
  • Liaise with internal teams daily to ensure project continuity.
  • Support department leaders in becoming best in class.
  • Prioritize multiple initiatives to achieve company goals.
  • Fill in for any team member during crises.
  • Replace team members when necessary for company success.
  • Seek new team members to expand the workforce as needed.
  • Daily work on improving systems through:
    • Developing templates.
    • Enhancing Asana (or other project management tools).
    • Up-skilling staff.
    • Automating redundant tasks.
    • Mind mapping processes.


  • USD salary
  • Flexible Hours
  • Remote work