Guest Experience Executive (Night-shift)

Step into the heart of Houst, where we’re transforming homes into global hosting sensations! With a remarkable £115,000,000 earned by hosts and a footprint in 20+ cities worldwide, our story is just beginning!

Join our Guest Experience Team and be the voice of excellence. Your role? Provide stellar service to Houst guests via phone and email, showcasing your top-notch communication skills. Engage with diverse customers, escalate when needed, and collaborate seamlessly for top-tier issue resolution. Fast-paced? We thrive on it! Be organized, multitask like a pro, and prioritise like a champ.

What you’ll do:

• Expertly handle inbound messaging, ensuring guests’ concerns are heard and addressed.
• Proactively engage with guests through inbound and outbound calls, diligently following up on requests and inquiries.
• Transform customer complaints into resolutions with timely, professional, and adept problem-solving.
• Serve as a trusted source of current and accurate information on Houst’s properties, policies, and procedures.
• Efficiently oversee reservations and bookings via our platforms for a seamless booking experience.
• Diligently maintain comprehensive records of all customer interactions in the company’s CRM system.
• Display flexibility and a can-do attitude toward diverse tasks. 

Requirements

• Fluent or with business proficiency in English.
• Willingness to work varied shifts, including evenings, weekends, and public holidays.
• Exceptional telephone manners, customer service, active listening and verbal, and written communication skills.
• Proficient in computer usage, particularly with CRM software.
• Strong multitasking and time management abilities.
• Proven problem-solving skills and the capacity to handle challenging customer interactions.
• Knowledge of the hospitality industry is beneficial.
• Remote work readiness.

Benefits

What we don’t offer:

• All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH)
• Company material – You must already have or buy or upgrade your current one to meet our minimum requirements.