Guest Experience Executive (6 month contract)

Step into the heart of Houst, where we’re transforming homes into global hosting sensations! With a remarkable £115,000,000 earned by hosts and a footprint in 20+ cities worldwide, our story is just beginning!

✨ Join our Guest Experience Team and be the voice of excellence. Your role? Provide stellar service to Houst guests via phone and email, showcasing your top-notch communication skills. ✉️

Engage with diverse customers, escalate when needed, and collaborate seamlessly for top-tier issue resolution. Fast-paced? We thrive on it! Be organized, multitask like a pro, and prioritize like a champ.

Ready for a career where every interaction is a chance to create hosting magic? Join us at Houst – where extraordinary is the standard!

What you’ll do:

  • Expertly handle inbound messaging, ensuring guests’ concerns are heard and addressed.
  • Proactively engage with guests through both inbound and outbound calls, diligently following up on requests and inquiries.
  • Transform customer complaints into resolutions with timely, professional, and adept problem-solving.
  • Serve as a trusted source of current and accurate information on Houst’s properties, policies, and procedures.
  • Efficiently oversee reservations and bookings via our platforms for a seamless booking experience.
  • Diligently maintain comprehensive records of all customer interactions in the company’s CRM system.
  • Display flexibility and a can-do attitude toward diverse tasks.

Requirements

  • Fluent or with business proficiency in English
  • Willingness to work varied shifts, including evenings, weekends, and public holidays
  • Exceptional telephone manners, customer service, active listening and verbal, and written communication skills.
  • Proficient in computer usage, particularly with CRM software
  • Strong multitasking and time management abilities
  • Proven problem-solving skills and the capacity to handle challenging customer interactions
  • Knowledge of the Airbnb platform and hospitality industry is beneficial (Desirable).
  • Remote work readiness: Focused workspace, Headset with mic and webcam for meetings, Stable high-speed internet with backup (Minimum of 5Mbps), Computer (laptop or desktop) with recommended specs (Quad-core CPU at least 2.5GHz or higher – RAM 8GB or higher), At least 128GB SSD for drive C.

Benefits

What we don’t offer:

  • All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH)
  • Company material – You must already have or buy or upgrade your current one to meet our minimum requirements.