Global Key Account Manager (f/m/x) Mobility / Automotive
The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path within the EMEA region and we are looking for new talents to join our mission.
The Global Key Account Manager (f/m/x) Mobility / Automotive is a strategic role within the European Business Development Division responsible for managing and developing key accounts within the automotive/ mobility industry on a global scale. This role focuses on building strong relationships with key customers, driving business growth, and ensuring customer satisfaction through tailored logistics solutions and service excellence.
• Key Account Management
- Build and maintain long-term relationships with key customers on a global scale.
- Understand customer needs and develop tailored logistics solutions to meet their requirements.
- Ensure customer satisfaction through effective communication, regular business reviews, and problem resolution.
• Business Development
- Identify and pursue new business opportunities with existing and potential customers.
- Collaborate with local sales teams to develop strategic account plans and achieve sales targets.
- Conduct market research and stay up to date with industry trends and competitors.
• Operational Excellence
- Work closely with operational teams to ensure the smooth execution of logistics solutions and services.
- Optimize processes and workflows to improve efficiency and service quality.
- Manage and monitor key account performance, including financials, KPIs, and SLAs.
• Project Management
- Lead and manage projects for key accounts, ensuring successful implementation and timely delivery.
- Coordinate cross-functional teams and drive collaboration to achieve project objectives.
• Relationship Management
- Collaborate with internal stakeholders, such as operations, finance, and customer service, to ensure customer requirements are met.
- Build strong relationships with decision makers and influencers within customer organizations.
- Represent Nippon Express as the key point of contact for key automotive customers.
Requirements
• Experience: Proven experience in key account management within the automotive industry or related field. Experience with managing German customers – Fluent German language skills as well as permanent residency in Germany is required, min. 5 years of experience within the transport/ supply-chain-industry
• Industry Knowledge: In-depth understanding of the automotive and mobility industry, including trends, challenges, and supply chain dynamics.
• Strategic Mindset: Ability to develop and execute strategic account plans.
• Negotiation Skills: Strong negotiation and influencing skills with the ability to drive win-win outcomes.
• Customer Focus: Dedication to providing exceptional customer service and building long-term relationships.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to diverse stakeholders.
• Project Management: Proven ability to lead and manage complex projects, coordinating cross-functional teams and ensuring successful project outcomes.
• Results-Driven: Achievement-oriented mindset with a track record of meeting or exceeding targets and objectives.
• Team Player: Collaborative mindset with the ability to work effectively within a team and across departments.
Benefits
- A permanent position within a leading logistics company
- Stimulating tasks within a diverse and international environment with world-known customers
- Great team members who will help you to get onboarded quickly
- Good Work-Life-Balance, possibility to Work From Home (hybrid or remote model)
- Individual training and development budget
- Attractive salary package
- Company car or job-ticket