German-Speaking Transportation Customer Service Experts – Remote In Greece
Mercier Consultancy is thrilled to present an exciting opportunity for German-Speaking Transportation Customer Service Experts to join our remote team based in Greece. In this essential role, you will be the first point of contact for our German-speaking clients, providing exemplary support regarding their transportation needs. If you excel in customer service and are fluent in German, we would be excited to have you on board!
Key Responsibilities
- Manage inquiries from German-speaking customers related to transportation services, options, and bookings through various channels including phone, email, and chat.
- Deliver precise and timely information concerning bookings, cancellations, and rescheduling opportunities.
- Effectively resolve customer complaints and issues while upholding a high standard of service.
- Maintain accurate records of customer interactions in our systems.
- Work closely with team members and operational staff to enhance service delivery and customer satisfaction.
- Stay updated on transportation policies, industry trends, and any changes to provide reliable assistance.
- Collect and analyze customer feedback to drive improvements in service quality.
Requirements
- Fluency in German and English, both written and spoken, is essential.
- Prior experience in customer service, particularly within the transportation or logistics industries, is preferred.
- Exceptional communication skills, with a strong commitment to customer satisfaction.
- Ability to use customer support tools and technology efficiently.
- Strong analytical and problem-solving skills, with a professional approach to resolving challenges.
- Self-motivated and capable of working independently in a remote environment.
- Flexibility to work various shifts, including evenings and weekends if required.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More…