German Speaking Customer Support for Online Marketplace Platform Department
Patrique Mercier Recruitment is thrilled to present an exciting entry-level opportunity for a German Speaking Customer Support representative in the online marketplace platform department located in sunny Greece!
If you are enthusiastic about e-commerce and dedicated to providing excellent customer service, we want to hear from you!
In this role, you will assist German-speaking customers with inquiries related to the online marketplace, including product questions, order issues, and payment support. Your problem-solving skills and customer-focused approach will be crucial in ensuring a smooth and positive experience for users on the platform.
Join our client’s team and be part of a fast-paced environment where innovation and customer satisfaction are at the forefront. Embrace the chance to work with a diverse group of professionals committed to creating an outstanding online shopping experience!
Responsibilities
- Provide exceptional customer support in German for inquiries related to the online marketplace
- Assist customers with order tracking, product information, and payment queries
- Troubleshoot and resolve issues efficiently and effectively
- Document customer interactions and manage records accurately
- Collaborate with other departments to escalate and resolve complex issues
- Stay informed about platform updates, promotions, and policies
Requirements
- Fluency in German and English, both written and spoken
- Willingness to relocate to Greece – remote work only within Greece
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical abilities
- Detail-oriented and able to manage multiple tasks simultaneously
- Familiarity with e-commerce and online marketplace platforms is a plus
- Positive attitude, team-oriented mindset, and a passion for customer service
- Adaptable to a dynamic work environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
- Free Greek Lessons, Engagement Activities