German Speaking Customer Service For Online Streaming Media – Remote In Greece
Mercier Consultancy is excited to offer a remote opportunity for a German Speaking Customer Service Agent for our Online Streaming Media division. Based in Greece, you will provide support to our German-speaking customers by assisting them with inquiries related to our streaming services, troubleshooting technical issues, and ensuring an enjoyable user experience. Your role is pivotal in guiding customers through our platform and resolving any concerns they may encounter. If you are passionate about digital media and customer service, we would love for you to join our vibrant team.
Responsibilities
- Deliver exceptional customer support in German for inquiries related to online streaming media services.
- Assist customers with account setup, navigation of the platform, and troubleshooting issues.
- Guide users in accessing premium content, managing subscriptions, and utilizing features effectively.
- Address customer complaints and technical issues with professionalism and efficiency.
- Document customer interactions accurately for quality assurance and future reference.
- Collaborate with technical teams to resolve complex issues expediently.
- Stay informed about trends in streaming media and ensure customers receive accurate information.
Requirements
- Fluency in German and English, both written and verbal.
- Previous experience in customer service, especially in the tech or digital media industry is advantageous.
- Strong technical aptitude and problem-solving skills.
- Excellent communication skills with a focus on customer satisfaction.
- Familiarity with customer service software and support tools.
- Detail-oriented with the ability to manage multiple inquiries simultaneously.
- Willingness to work flexible hours, including weekends and holidays, as needed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More…