German Speaking Customer Care Specialist – Remote in Greece
Mercier Consultancy is seeking a German Speaking Customer Care Specialist to join our team in a remote capacity from Greece! In this vital role, you will be responsible for delivering outstanding customer support to our German-speaking clients. Your ability to communicate effectively in German will allow you to address inquiries, provide solutions, and enhance the overall customer experience.
As a Customer Care Specialist, you will be an essential point of contact for clients, handling their questions and concerns with professionalism and empathy. We value a customer-centric approach and offer comprehensive training to ensure you have the tools and knowledge necessary to succeed in this role. Join us in making a positive impact on our clients’ experiences while enjoying the flexibility of remote work!
Responsibilities
- Provide exceptional customer service to German-speaking clients via phone, email, and chat
- Manage inquiries and concerns promptly and professionally
- Document client interactions and maintain accurate records in our systems
- Collaborate with cross-functional teams to resolve complex issues
- Offer advice and product knowledge to enhance client understanding
- Gather client feedback to identify areas for service improvement
- Participate in ongoing training to continuously enhance your skills
Requirements
- Fluency in German and English, both written and verbal
- Excellent communication and interpersonal skills
- Strong customer service orientation with a focus on client satisfaction
- A proactive attitude and willingness to learn
- Ability to work independently in a remote environment
- Previous experience in customer care or a related field is preferred but not mandatory
- Basic computer skills and familiarity with customer support software
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More…