German Speaking Customer Care for Music Streaming Platform Department in Greece
Join Patrique Mercier Recruitment in an exciting role as an entry-level German Speaking Customer Care representative for our Music Streaming Platform Department located in Greece.
This position offers a unique opportunity to blend your passion for music with your customer service skills.
In this role, you will be the primary point of contact for our German-speaking customers, assisting them with inquiries and issues related to our music streaming services. Your responsibilities will include providing detailed information about our offerings, troubleshooting technical issues, and ensuring a delightful experience for our users.
Take this chance to be part of a dynamic team where you can grow your career in customer service while sharing your enthusiasm for music!
Responsibilities
- Provide exceptional customer support to German-speaking clients through various communication channels (phone, email, chat)
- Assist customers with inquiries about our music streaming platform, including account setup, billing, and service features
- Resolve customer issues and complaints efficiently and effectively
- Maintain accurate records of customer interactions and feedback
- Collaborate with colleagues to enhance the overall customer experience
- Stay informed about the latest music trends and platform updates to provide accurate assistance
- Participate in training sessions to improve service delivery and product knowledge
Requirements
- Fluency in German and English, both written and spoken
- Willingness to relocate to Greece – remote work only within Greece
- Strong communication and problem-solving skills
- Passion for music and knowledge of the music streaming industry is a plus
- Customer-focused attitude with a dedication to helping others
- Ability to work independently as well as part of a collaborative team
- Basic computer proficiency and familiarity with customer service software are advantageous
- Willingness to learn and adapt in a fast-paced environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
- Free Greek Lessons, Engagement Activities