German Customer Care Specialist | Sport Retail Industry

At SpeakIt we are searching for German speakers to work as German Customer Care Specialists for one of the leading sport retail industries worldwide!

Are you a sports fan, a fitness enthusiast or a passionate fashion shopper?

Do you enjoy communicating with people?

Imagine a work day, during which you will combine all of the above and on top of this, while working from anywhere in Greece and from the comfort of your own home.

We love it! Do you?

If yes, kick-start your career in the sport retail industry today!

Responsibilities

In this German Customer Care Specialist role, you will have to:

  • Receive and process incoming calls, emails and social media requests
  • Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner
  • Develop and recommend changes to existing procedures to increase accuracy and efficiency of the Customer Service department as a whole
  • Be the first point of contact for one of the leading sporting retail industries by resolving basic questions and queries of it’d clients
  • Report technical issues, customers’ complaints and other problems

Requirements

    In order to become the German Customer Care Specialist we are looking for, you should have:

    • Native or near-native level of German (oral and written)
    • Very good command of English
    • Experience in the customer service sector will be consider as a plus
    • Computer literacy
    • Excellent communication skills and a can-do attitude
    • Quality focus and multitasking in a fast-paced environment
    • Ability to manage change and work under pressure
    • EU Passport

Benefits

If you succeed in this German Customer Care Specialist role, then you will have:

  • Competitive monthly salary
  • Monthly performance bonus
  • Monthly meal vouchers
  • Full time position
  • 2 extra salaries per year
  • Health package
  • Remote work all over Greece
  • Equipment provided
  • The chance to work in a highly paced environment and grow professionally
  • Opportunities for internal promotion