General Manager – Vehicle Finance Performance (G1)

Anywhere

Posted 4 months ago

GM – Vehicle Finance Performance (perm)

G1 – Operational or technical professional with extensive experience. Leads and manages key functions within the company, determining strategic direction, applying best practice knowledge sharing and provides strong vision and alignment with company goals

CLOSING DATE: 6th September 2024

Remote role.

The role in a nutshell: Manage the field team performance and activity across the Toyota, Lexus and Redline brands

Requirements

A bit about the ‘Field Sales Department’: The Toyota/Lexus team is split into two regions and ten zones. They manage and develop our partners finance, retention and oversight performance across both new and used cars. The Redline team manage our non-brand relationships, writing business from other OEM sites and used car operations. They proactively seek new sources of finance business.

What you’ll be doing

Take overall responsibility for the F&I volumes and performance of the Toyota, Lexus, and Redline brands – reporting to the Sales Director.
Review partner performance with Regional Managers and National Redline Manager, looking at key KPI’s (typically new, used & retention) to identify issues and opportunities – agreeing activity and actions for the sales teams.
Manage the support levels and performance of the network national used finance plans and strategy – developing and agreeing amendments as necessary.
Take the lead in negotiating terms and agreeing full support with partners who don’t take the national used finance plan.
Play an active part in identifying, developing, and launching tactical used finance plans in conjunction with Pricing and Marketing Departments.
Represent TFS Sales in a broad spectrum of meetings such as Used Vehicle Working Group, Toyota Council Meetings and Operational Leadership Committee, confidently participating in discussions and presenting information decks as required.
Work with National Redline Manager to identify new sources of quality business – developing the approach, helping to present the benefits of Redline, agreeing the package and account management requirements.
Work closely with the Oversight Manager to ensure all activity both internally and externally are done in a compliant way delivering ‘good customer outcomes’, taking remedial actions where any gaps are found.

How you could stretch this role

Further develop the ‘One Toyota’ approach and engagement / integration with the other Toyota entities for the benefit of vehicle and finance sales. This could be from a field sales perspective – but also in the data sharing area to cross sell products.
The national used finance plans have been successful, how do we further develop the strategy to support book growth maximising engagement with our partners.
Consider how the future process of vehicles sales will change considering regulation changes and technical innovations – especially in the online arena. How could we take advantage, whilst producing the best customer outcomes. Could AI help for example? A good understanding of this area will be key.
Redline Finance has grown significantly in recent years with a small team. There are significant opportunities to grow the brand further – not only in the OEM world with the benefit of integrations, but also online and potentially D2C.
Develop stronger OEM field team relationships to drive performance management; enhance the zone review interface and retention centre of excellence at retailer

Experience you’ll gain

Build close working relationships with senior management across the Toyota entities and network partners.
Develop good presenting and negotiating skills – both internally to directors and externally to senior network management.
The management of 3 different brands and a large team of field sales staff, with developing roles and requirements – especially as the regulatory landscape changes.
Strategy development and implementation – taking an idea from paper through to launch. In so doing working closely with other internal departments.
A detailed understanding of the financial workings of finance packages and offers.

How we’ll support you

A full Toyota Financial Services induction
Provide a great learning opportunity to develop the core skills required to excel in the role.
Give you the space and opportunity to be your whole self at work.
Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

Regular 1:1’s to provide direction and guidance.
Monthly management and department meetings with clear actions
Clear objective setting via our performance management process.
On-going coaching as required.
Always available for support as needed.

Key Experience & Skills:

Previous motor industry experience – preferably finance but also insurance and OEM
Results orientated.
Self-disciplined.
Excellent numerical skills.
Excellent people skills
Excellent presentations skills
Experience of project management

Attributes & Behaviours

You will work closely within an excellent sales management team, who support each other to deliver aspirational results.
The team follow the Toyota Way approach to continuous improvement – both internally with plans and strategies, and with our partners on finance performance.
The overarching objective of the team is to use finance to deliver affordable methods of acquiring vehicles, providing an excellent service, and keeping customers in the Toyota ‘family’ for future purchases.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.

For this role we will follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience. The 2nd stage will be an Assessment Centre (approx. 4 hours) involving:

¨ Personality analysis

¨ Presentation Activity

¨ Role play

¨ Structured interview with x2 GMs or Directors

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

Providing a copy of interview questions before the interview
Organising a time and location that best suits you
Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

DCS Car
Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
Generous annual leave of 25 days which increases with service and holiday purchase option
Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
Employee Assistance Program, & Eye tests
Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
Dress for your day policy to make you feel comfortable at work
Eco HQ, free parking & restaurant
Two volunteering days per year
Reward gateway voucher discounts
Flexible working scheme and we welcome flexible working conversations at interview
Regular 121s with your manager, a personal development review (PReview) each quarter
A wide range of learning & development opportunities including Linked In Learning courses
£250 contribution towards you learning something new outside of work
Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!