(Fluent English) Customer Support Engineer (Colombia)

Are you a technical enthusiast with a knack for designing and implementing robust solutions behind the scenes?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? 

Join us a Customer Support Engineer for a platform that provides a secure and reproducible environment for product demos. Thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. 

Excited? Let’s see what it takes

What you will do:

  • Take ownership of issues, triage them, and troubleshoot them until they’re resolved
  • Examine log files and customer data in order to determine whether an issue was caused by our software, the end user, or client side applications
  • Communicate with customers via email, video conferencing, online chat, or other systems to assist them with using our software and troubleshooting problems
  • Manage escalated issues and ensuring that customers are informed of progress in a timely manner
  • Maintain working knowledge of the products and services

What you need to succeed in this role: 

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Possess at least one web development skills (HTML, CSS, JavaScript, web services)
  • Previous experience in customer service with a technical focus
  • Demonstrate understanding of web application design and operations
  • Knowledge and skills to reuse and troubleshoot JavaScript snippets
  • Ability to adapt to new and dynamic environments
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Degree in computer science or information technology

Benefits and Perks: 

  • Opportunity to work fully remotely 
  • Inclusive international environment 
  • Compensation in USD
  • Good bonuses for referring friends 
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. 

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. 

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.