(English and Russian) Technical Support Consultant (Azerbaijan)

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? 

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. 

Excited? Let’s see what it takes

What you will do:

  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties 
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure resolution of complex cases
  • Ensure customers’ satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services
  • Securely work with customers’ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

  • Excellent English and Russian language (at least C1 for both spoken and written)
  • Proficiency in working with RESTful APIs
  • Prior experience in tech support, desktop support, or a similar role
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Proficiency in Windows/Linux/macOS
  • Analytical & research skills
  • Customer-oriented and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with CRM systems

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.