Engagement Manager

About Us

At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech venture including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented leader for our Engagement Management team. If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!

The Role

As an Engagement Manager you will:

  • Work directly with our partners at the district and school level, to ensure their success and continued adoption and growth of our programs
  • Develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption
  • Establish meaningful and trusted relationships with functions across the organization
  • Renew and upsell your accounts
  • Act on and synthesize client feedback to provide meaningful insights to cross-functional areas and senior management
  • Develop process in identifying at-risk clients and work cross-functionally to mitigate client concerns; develop deep understanding of churn and develop strategies resulting in increased retention and overall growth within our clients

Requirements

  • 2+ years experience in Customer Success or Account Management OR 2+ years as school or district leader
  • Experience in K-12 education
  • Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
  • Experience navigating and resolving client challenges, both internally and externally
  • Willingness to travel up to 50%
  • Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

Benefits

We currently offer the following benefits:

  • 100% healthcare coverage for you and your family
  • Access to 401k to help save for the future
  • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • Fully remote work environment
  • Company-owned laptop + home office equipment
  • Annual in-person team retreats
  • 3 weeks of vacation in the first year and an unlimited vacation policy after year 1 to help recharge

Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.