E-commerce Specialist/General VA

Posted 6 months ago

Job Title: E-commerce Specialist

Location: Remote

Work Shift: 9:00 AM – 5:00 PM EST

Working Hours: 40 hours per week (Full-time)

Rate: $6-$6.5/hour (increase gradually to $12/hr within a year)

Job Description:

We are looking for a dynamic and analytical E-commerce Specialist to manage and optimize our e-commerce platforms. This role requires an individual with a strong background in order and inventory management, data analysis, and cross-functional collaboration to drive operational efficiency and enhance the online shopping experience. The ideal candidate will have a proven track record in e-commerce operations, performance optimization, and customer experience improvement.

Key Responsibilities:

Order and Inventory Management
Monitor and manage end-to-end order fulfillment processes to ensure timely and accurate delivery.
Optimize inventory levels to balance product availability with minimizing excess stock.
Collaborate with logistics and warehouse teams to ensure smooth operations.
Data Analysis and Reporting
Analyze e-commerce data to identify trends, patterns, and opportunities for improvement.
Generate regular reports on key performance indicators (KPIs) to evaluate the performance of e-commerce operations.
Provide actionable insights and recommendations to stakeholders to drive decision-making and process enhancements.
Performance Optimization
Continuously assess and improve the efficiency of e-commerce platforms and processes.
Identify opportunities for cost reduction, process automation, and system upgrades.
Establish and track KPIs, setting benchmarks for order fulfillment and customer satisfaction.
Customer Experience
Monitor customer feedback and analyze data to enhance the online shopping experience.
Work closely with customer service teams to address issues and implement solutions promptly.
Ensure high-quality and accurate product listings, pricing, and promotional activities.
Cross-Functional Collaboration
Partner with internal teams including logistics, marketing, finance, and IT to ensure seamless operations.
Collaborate with vendors and third-party marketplaces to optimize supply chain and platform performance.
Negotiate with service providers to secure cost-effective and efficient solutions.
Compliance and Risk Management
Ensure compliance with regulations and standards related to e-commerce operations.
Implement measures to mitigate risks, including fraud prevention and data security.
Marketplace Management
Manage relationships with third-party e-commerce platforms and marketplaces.
Optimize listings and campaigns to maximize visibility and sales.
Stay updated on industry trends and emerging technologies to maintain a competitive edge.

Requirements

Qualifications:
Bachelor’s degree in Marketing, Business Administration, or a related field.
Proven experience in e-commerce operations
Expertise in order management, inventory optimization, and data analysis.
Strong understanding of e-commerce platforms (Shopify, Amazon, etc.) and tools.
Excellent analytical, problem-solving, and decision-making skills.
Strong collaboration and communication skills, with experience working cross-functionally.
Proficiency in tools like Google Analytics, CRM systems, and inventory management software.