Dutch Speaking Customer Service for High-End Coffee Machines – Remote In Greece

Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent specializing in High-End Coffee Machines, available for remote work in Greece. In this unique role, you will assist our Dutch-speaking customers in navigating their inquiries related to premium coffee machines, providing expert advice on product features, troubleshooting issues, and ensuring a top-tier customer experience. If you have a passion for coffee, exceptional communication skills, and a knack for providing outstanding customer service, we would be delighted to welcome you to our team.

Responsibilities

• Deliver exceptional customer service in Dutch for inquiries related to high-end coffee machines.
• Assist customers with product selection, technical questions, and troubleshooting.
• Guide customers through setup and usage instructions to enhance their experience.
• Troubleshoot issues and provide solutions efficiently and courteously.
• Document customer interactions accurately and contribute to the enhancement of service protocols.
• Collaborate with technical support teams for complex inquiries requiring additional expertise.
• Stay knowledgeable about product specifications, features, and industry trends in coffee equipment.

Requirements

• Fluency in Dutch and English, both written and verbal.
• Experience in customer service, particularly in tech or luxury goods is a plus.
• Strong communication skills with a focus on customer satisfaction.
• A passion for coffee and knowledge of coffee machines is highly desirable.
• Ability to manage multiple inquiries while maintaining a high level of service.
• Familiarity with customer service software and remote work tools is advantageous.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More…