Dutch Customer Support Representative for Mercedes- Remote, Greece

Are you a Dutch speaker with fluency in English? We are seeking to hire a Customer Support Representative for Mercedes. Take your flight and join the team in Greece. Apply now!

Responsibilities

  • Managing of incoming calls, E-mails and chat.
  • Identify and access customers’ needs to achieve satisfaction.
  • Build relations of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the methods/tools.
  • Keep records of customer interaction, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.

Requirements

  • Native or near to native Dutch language (C1- C2).
  • Very good command of English language (B2).
  • Good MS Office skills.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.

Benefits

  • Competitive Remuneration package.
  • 14 salaries per year.
  • Extra bonus depending on the performance appraisal.
  • Health care benefits and numerous other discounts
  • Relocation Cost (for candidates outside Greece).