Dutch Customer Support Representative for Mercedes- Remote, Greece
Are you a Dutch speaker with fluency in English? We are seeking to hire a Customer Support Representative for Mercedes. Take your flight and join the team in Greece. Apply now!
Responsibilities
- Managing of incoming calls, E-mails and chat.
- Identify and access customers’ needs to achieve satisfaction.
- Build relations of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the methods/tools.
- Keep records of customer interaction, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements
- Native or near to native Dutch language (C1- C2).
- Very good command of English language (B2).
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
Benefits
- Competitive Remuneration package.
- 14 salaries per year.
- Extra bonus depending on the performance appraisal.
- Health care benefits and numerous other discounts
- Relocation Cost (for candidates outside Greece).