Donation Processing Specialist (Contract)

Donation Processing Specialist (Contract)

Summary: Perform offline gift data entry as assigned for the Payments team

Responsibilities: 

  • Support the Payments team in ensuring all manual offline donations are entered quickly and accurately into our database (CiviCRM) as well as small administrative tasks as needed.  Examples of data assignments:
    • Provide batch summary reports to Finance monthly (END/WMF)
    • Update soft credits in Civi monthly for paypal giving fund deposits
    • Check the weekly flag files from Lock box provider and communication to stakeholders 
    • Printed Check processing 
      • Updating any canceled checks in CRM database
      • Send check scans to Engage to create import file and once received – import
      • Perform data entry of manual offline revenue streams, providing data files when applicable to the gift stream such as:
        • Complete data entry for Lock Box vendor,  matching gifts and Donor Advised Fund gifts (check gifts)
        • Data entry into 3 import files weekly
        • Complete data entry for Paypal Grant DAF EFT gifts 
  • Review and update donor information in the database to make sure donor data associated with offline gifts is entered correctly into CiviCRM and that all data is up to date and accurate
  • Coordinate with Gift Processing Specialist and lock box vendor to process offline donations efficiently, accurately, and in a timely manner to ensure a positive donor experience
  • Complete thank you letter mail merges and supply to mail house weekly
  • Assist with other donation processing activities as assigned 

Skills and Experience

  • 2-4 years of experience in fundraising
  • Experience managing a database and comfortable using a CRM
  • Comfortable in Excel and working with high volume of donations
  • Ability to work with a high degree of autonomy and accountability 
  • Organized, efficient, and consistently meets deadlines
  • Detail-oriented and a fact checker
  • Resourceful problem solver who finds ways around roadblocks
  • Ability to maintain confidentiality of donor information
  • A team player with strong communications skills
  • Knowledge of fundraising campaigns
  • Team player, who cares deeply about his or her own work 
  • Highly motivated and enthusiastic; Not easily discouraged

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$36/hour to US$54/hour with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. 

*Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Arab Emirates, United Kingdom, United States of America and Uruguay.  Our non-US employees are hired through a local third party Employer of Record (EOR). 

We periodically review this list to streamline to ensure alignment with our hiring requirements. 

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

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