Deutsch Customer Support Specialist

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Deutsch-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Deutsch-speaking customers.

Responsibilities:

  • Respond to customer inquiries and provide prompt and accurate assistance in Deutsch through chats & emails.
  • Handle customer complaints and resolve issues effectively.
  • Ensure customer satisfaction through professional and courteous communication.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Identify opportunities for process improvements and provide feedback to management.

Requirements

  • Fluent in both Deutsch and English.
  • Previous experience in customer support or a similar role.
  • Excellent communication skills, both written and verbal.
  • Patient, empathetic, and customer-focused mindset.
  • Strong problem-solving and conflict resolution skills.
  • Ability to multitask and work efficiently in a fast-paced environment.

Benefits

  • Fully remote work opportunity.