Danish Speaking Customer Service For Video Streaming Platform – Remote In Greece
Mercier Consultancy is excited to offer a remote opportunity for a Danish Speaking Customer Service Agent for our Video Streaming Platform. This position allows you to work from the beautiful landscape of Greece while providing top-notch support to our Danish-speaking customers. In this role, you will assist users with their subscription inquiries, account management, streaming issues, and content recommendations. If you have a passion for digital media, exceptional communication skills, and a commitment to delivering outstanding customer service, we would love to have you join our team.
Responsibilities
- Deliver exceptional customer service in Danish for inquiries related to our video streaming platform.
- Assist customers with account creation, subscription management, and billing inquiries.
- Provide troubleshooting support for streaming issues and device compatibility.
- Educate customers on platform features and content libraries to enhance their experience.
- Resolve customer complaints efficiently and maintain a high level of customer satisfaction.
- Document customer interactions and feedback for continuous improvement.
- Stay updated on platform developments and media content to offer informed support.
Requirements
- Fluency in Danish and English, both written and spoken.
- Experience in customer service, preferably in the technology or digital media industries.
- Strong communication skills with a focus on customer satisfaction.
- Ability to troubleshoot and provide technical support in a user-friendly manner.
- Familiarity with customer service software or ticketing systems is a plus.
- Detail-oriented with strong problem-solving abilities.
- Self-motivated with the ability to work independently in a remote setting.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More…