Danish-Speaking Customer Service Expert for POS Devices – Remote In Greece

Mercier Consultancy is seeking a motivated Danish-Speaking Customer Service Expert to join our team and support clients using POS devices in a remote position from Greece. In this vital role, you will be responsible for delivering exceptional customer support to Danish-speaking users, helping them with inquiries and troubleshooting related to our POS systems. Your service orientation and technical aptitude will ensure clients have a seamless experience while using our products. If you are passionate about customer service and technology, we’d love to hear from you!

Responsibilities

• Provide top-notch customer service in Danish via multiple channels including phone, email, and chat.
• Assist clients with inquiries regarding POS devices, including setup, usage, and troubleshooting.
• Resolve technical issues efficiently while ensuring a satisfactory customer experience.
• Document customer interactions accurately, tracking inquiries and maintaining records for future reference.
• Collaborate with technical teams to escalate and resolve more complex issues.
• Stay updated with product knowledge and industry developments to provide informed support.
• Engage in regular training and development opportunities to enhance service delivery.

Requirements

• Fluency in Danish and English; knowledge of additional languages is an advantage.
• Experience in customer service, particularly in a technical or IT-related role, is preferred.
• Strong communication skills, both written and verbal, with the ability to assist clients effectively.
• Problem-solving abilities with a proactive approach to resolving customer issues.
• Familiarity with POS devices and point-of-sale technology is desirable.
• Ability to thrive in a remote work environment, managing time and tasks independently.
• A positive and team-oriented attitude, willing to collaborate with colleagues across functions.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More…