Czech-Speaking Customer Service Experts for a Top Tech Leader – Remote In Greece
Mercier Consultancy is excited to announce an opening for Czech-Speaking Customer Service Experts to join our team remotely in Greece, supporting a top leader in the technology sector! In this role, you will be instrumental in providing exceptional support to Czech-speaking customers, helping them resolve inquiries and maximize their experience with innovative tech solutions. If you have a passion for technology and a commitment to outstanding customer service, we want to hear from you!
Key Responsibilities
- Provide high-quality customer support in Czech through various channels, including phone, email, and chat.
- Assist customers with inquiries related to tech products and services, ensuring clarity and satisfaction.
- Address and resolve customer complaints efficiently while maintaining positive customer relationships.
- Document all customer interactions accurately to enhance service quality and response strategies.
- Collaborate with the technical support team to escalate unresolved issues and ensure timely resolutions.
- Stay updated on product developments and company policies to provide accurate information.
- Engage in continuous improvement initiatives by offering feedback on service processes.
Requirements
- Fluency in Czech and English is essential, with excellent communication skills both written and verbal.
- Previous experience in customer service or tech support roles is highly desirable.
- Strong problem-solving skills with a customer-centric approach.
- Ability to handle multiple inquiries in a fast-paced environment effectively.
- Familiarity with customer service software is an advantage.
- Self-motivated and able to work independently in a remote environment.
- Flexibility to work varied shifts, including evenings and weekends as required.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More…