Customer Support Specialist (QBA – 0425241)

The company is developing an AI-powered platform that automates and optimizes architectural services for the real estate market. Its pioneering technology helps brokers, landlords, and tenants drastically accelerate deal decision-making, by reducing a manual and lengthy process from weeks to seconds.

BUDGET: $800-$2,000 monthly; based on candidate’s experience

Role Overview

As a Customer Service Representative (CSR), you will be responsible for addressing customer queries, managing project submissions, and ensuring adherence to internal standards and policies. This role requires excellent communication skills, a background in architecture or interior design, and the ability to navigate internal tools efficiently.

Responsibilities

• Address customer queries promptly and professionally, providing accurate information and solutions.
• Utilize internal tools/systems to track project progress and manage submissions.
• Assess project submissions to ensure compliance with internal standards and specifications.
• Communicate effectively with customers and internal teams to resolve issues and queries.
• Open CAD files and floor plans as requested by customers, demonstrating proficiency in architectural terminology.
• Learn and adhere to internal policies, procedures, and standard operating protocols (SOPs).
• Provide support to customers across the Asia-Pacific region, managing a moderate volume of inquiries.

Requirements

• Degree in Architecture or Interior Design is required.
• Excellent command of English with strong communication skills.
• Ability to grasp technical concepts and communicate effectively with customers and internal teams.
• Pleasant demeanor with a customer-centric approach to problem-solving.
• Proficiency in using internal tools/systems to track projects and manage submissions.
• Willingness to learn and adhere to internal policies and SOPs.
• Experience in customer service or a related field is preferred but not mandatory.

Benefits

• Fully remote work
• Competitive salary
• Part-time with the possibility of going full-time
• Dayshift in the Philippines
• Possibility to earn up to $2,000 monthly