Customer Support Specialist (Modification Team)

Emerging Travel Group (ETG) is a travel-tech company that owns six brands: RateHawk, ZenHotels, Ostrovok.ru, Ostrovok B2B, Roundtrip and Ostrovok Komandirovki.

12 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our travel services on ETG sites in 220 countries.

We are continuing to grow rapidly, so we need talented, active professionals to help us develop international products and conquer new markets.

We are looking for a Customer Support Specialist to join our Service Support Team.

Requirements

  • knowledge of English on at least Upper Intermediate level: are capable of speaking on the phone in English, can write in business English;
  • learn quickly, are results-focused and stress-resistant;
  • can multi-task;
  • possess a strong sense of empathy;
  • are responsible and careful.

Job responsibilities:

  • helping clients and partners to handle requests to cancel or change bookings;
  • communication with hotels and suppliers;
  • recording information in the CRM system about work done.

Desirable:

  • knowledge of French/German/Italian on at least B2 level (advanced)

Benefits

  • remote work;
  • schedule 2/2 (09.00 – 21.00 GMT+3);
  • 3 months trial period;
  • Monthly fee: €500 + €200 kpi bonus (during the trial period €500 only)
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.