Customer Support Specialist (Incident Resolution)

  • Anywhere

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

  • rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
  • advising clients on all matters concerning bookings and our product;
  • communication with suppliers, hotels and clients by email and phone;
  • working in CRM systems and with our internal databases.


  • knowledge of English on at least Upper Intermediate level (both spoken and written);
  • kindness, stress-resistance, politeness and responsibility;
  • ability to learn quickly and be results-focused;
  • a functioning computer and microphone;
  • knowledge of the travel business and booking systems;
  • knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);


  • remote work;
  • a young and active team of super specialists;
  • schedule 2/2 (12:00 – 00:00 Mexico time);
  • salary 600 euro + till 170 euro bonus kpi;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.