Customer Support & Outbound Sales Specialist

Posted 4 weeks ago

We’re seeking a proactive and people-oriented Customer Support & Outbound Sales Specialist to join our remote team. This role combines world-class customer support with outbound sales prospecting to support our growing brand in the food & beverage space. If you’re energized by great conversations, solving customer problems, and helping sales teams close more deals—you’ll thrive here.

Key Responsibilities

Customer Support:

Respond to inbound customer calls, emails, and chats regarding orders, product information, and general inquiries
Resolve customer concerns efficiently and professionally, escalating when appropriate
Make outbound follow-up calls to ensure issue resolution and build customer loyalty
Maintain detailed customer records and case notes in our CRM system
Deliver a consistent, high-quality customer experience that reflects our brand values

Outbound Sales (BDR):

Conduct outbound calls to potential wholesale and retail leads to introduce our product line
Qualify leads and schedule appointments for the sales team
Research industry contacts and build a pipeline of prospects in the food & beverage market
Update CRM with lead details, call outcomes, and communication history
Help warm up and nurture early-stage sales opportunities

Requirements

2+ years of experience in customer service, with both inbound and outbound communication
Experience in a Business Development, Sales Support, or Lead Generation role
Excellent verbal and written communication skills
Ability to work independently in a fully remote setup
Familiarity with CRM software (e.g., HubSpot, Salesforce) and phone systems (e.g., Dialpad, Aircall)
Positive, can-do attitude with high attention to detail and organization

Nice to Have

Experience in food & beverage, CPG, or a fast-moving e-commerce brand
Understanding of e-commerce order fulfillment and logistics
Multilingual or bilingual communication skills