Customer Success Specialist (Lao Language)
We are seeking a dedicated and bilingual Customer Success Specialist fluent in Lao to join our team. This role is crucial in delivering exceptional service and support to our customers. The ideal candidate will handle customer interactions in both Lao and English, providing accurate information, resolving issues, and ensuring a high level of client satisfaction.
Responsibilities:
- Customer Interaction:
- Handle inbound and outbound customer calls with professionalism and empathy.
- Assist customers with inquiries and provide detailed information about our services.
- Address and resolve customer issues, ensuring client satisfaction.
- Communication:
- Deliver exceptional customer service in both Lao and English (spoken and written).
- Maintain clear and effective communication with customers to meet their needs.
- CRM Management:
- Utilize CRM systems to track customer interactions, manage data, and document follow-ups.
- Maintain accurate records of customer interactions and follow-up activities.
- Service Excellence:
- Ensure clients receive prompt and effective support, contributing to overall client satisfaction.
- Continuously seek opportunities to improve the customer experience.
Requirements
- Experience: Minimum of 1 year of experience in customer service or sales.
- Language Proficiency: Fluency in Lao and English (both spoken and written) is required.
- Skills: Strong communication, interpersonal, and customer service skills.
- Technical Proficiency: Tech-savvy with experience using CRM systems and other digital tools.
Benefits
- Competitive salary package, paid in US dollars.
- Opportunities for career advancement.
- Dynamic and collaborative work environment.
- Remote work option available.
- Supportive team culture focused on success and growth.