Customer Success Specialist (Khmer Language)

We are seeking a dedicated and bilingual Customer Success Specialist fluent in Khmer to join our team. This role is vital in providing outstanding customer support and ensuring customer satisfaction. The ideal candidate will handle customer interactions in both Khmer and English, offering clear information, resolving issues, and maintaining high levels of client engagement.

Customer Interaction:

• Handle inbound and outbound customer calls with professionalism and empathy.
• Assist customers with inquiries, providing accurate information about our services.
• Address and resolve customer issues, ensuring a high level of client satisfaction.

Communication:

• Deliver exceptional customer service in both Khmer and English (spoken and written).
• Maintain effective communication with customers to meet their needs and expectations.

CRM Management:

• Utilize CRM systems to track customer interactions, manage data, and document follow-ups.
• Maintain accurate records of customer interactions and follow-up activities.

Service Excellence:

• Ensure clients receive prompt and effective support, contributing to overall client satisfaction.
• Continuously look for opportunities to enhance the customer experience.

Requirements

Requirements:

• Experience: Minimum of 1 year of experience in customer service or sales.
• Language Proficiency: Fluency in Khmer and English (both spoken and written) is required.
• Skills: Strong communication, interpersonal, and customer service skills.
• Technical Proficiency: Tech-savvy with experience using CRM systems and other digital tools.

Benefits

• Competitive salary package, paid in US dollars.
• Opportunities for career advancement.
• Dynamic and collaborative work environment.
• Remote work option available.
• Supportive team culture focused on success and growth.