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Customer Success Specialist – 17858018620

  • Anywhere

Fully remote, Only for LATAM ‼️

Position: Customer Success Specialist

Working Hours: 8:00 am – 5:00 pm EST

Salary Range: 800 – 1200 USD (Based on experience)

Type of Contract: Independent Contractor

Support Shepherd, is a headhunter agency hiring talented people across LATAM for international clients!

About the Company

Our client is a SaaS firm specializing in crafting cloud-based software solutions tailored specifically for manufacturing teams. The founders possess a wealth of experience, having managed manufacturing companies globally for more than 15 years, which equips them to tackle the real-world challenges these industries face. Furthermore, their CTO possesses extensive expertise in cloud-based communication software.

This company operates with a compact yet closely connected team comprising engineers, designers, sales professionals, and customer success experts who engage deeply with one another and our clientele on a daily basis. Their collective efforts have yielded a growing customer base across multiple regions, supported by compelling case studies and a dedicated user community.

Scope of the Role

As a Customer Success Specialist, your pivotal role encompasses configuring our client’s applications to meet their needs, gathering insights into product and process utilization, and providing swift support during customer onboarding. Your journey begins with a deep dive into our existing processes and customer base. You’ll master the clients and other essential software tools, recognizing that there may be a learning curve. This remote position in LATAM offers flexibility in working hours and regular Zoom calls with the Customer Success Manager or Co-Founders to guide your activities and overcome challenges.

We maintain high expectations for candidates, emphasizing first-principles thinking, strong communication skills, and accountability. Our client promotes a culture of continual learning and growth. If you’re an enthusiastic, detail-oriented professional eager to contribute to customer success within a dynamic remote work environment, this job opportunity is for you!

Duties and responsibilities:

  • Facilitate the smooth onboarding of customers to our software/application.
  • Customize and configure our client’s applications/software to align with customer requirements.
  • Ensure the seamless implementation of the application to meet our clients’ specific needs.
  • Create tailored PDF templates according to customer specifications.
  • Address and resolve non-technical issues raised by the team.
  • Identify and report defects, while maintaining follow-up with the development team on issue resolution progress.
  • Implement solutions for customers by fine-tuning application configurations.
  • Provide comprehensive support to customers, answering their questions on the app, and making necessary process adjustments.
  • Undertake miscellaneous tasks or projects as needed to enhance customer satisfaction.
  • Stay informed and updated on product features and new releases to better assist customers.

Requirements

  • C1 English level, both written and spoken (Must Have)
  • Minimum of 1+ year of experience in any custom success or related role (Must Have)
  • Experience working in a Saas company (Nice to Have)
  • 6/10 knowledge of MS Office / Google Docs and Sheets
  • Organized and detail-oriented
  • Ability to learn new software and systems quickly
  • Ability to dive into details to solve problems and offer solutions
  • Passion, enthusiasm, humor, and the ability to convey this through phone and email
  • Be able to work on a flexible time schedule
  • Analytical mindset

Benefits

Only CVs in English will be considered to participate in the process ❗️

Support Shepherd