Customer Success Manager (Remote – US)

Posted 2 weeks ago

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in the United States.

In this role, you will be the primary point of contact for a portfolio of customers, helping them optimize their use of a software platform to drive business results. You’ll build and maintain strong, long-term relationships while proactively identifying opportunities for value delivery and engagement. As a strategic partner, you will provide product training, support issue resolution, and guide customers toward achieving their desired outcomes. This is a fast-paced, customer-centric position ideal for someone who enjoys solving problems, driving retention, and delivering meaningful customer experiences.

Accountabilities:

Serve as the preferred Customer Success Manager for a designated list of accounts
Build and maintain strong, senior-level relationships with customers
Guide customers to maximize platform value and ROI through strategic use
Lead proactive outreach to understand client goals and roadblocks
Use data analytics to track customer engagement and drive targeted outreach
Identify churn risks and engage customers to improve retention outcomes
Collaborate with internal teams to resolve customer issues promptly
Deliver product training, workshops, and other onboarding support
Monitor account health and support contract renewal and upsell efforts
Gather customer feedback to inform product development

Requirements

2+ years in customer-facing roles such as customer success, account management, or sales
Strong written and verbal communication skills
Ability to manage multiple projects and priorities with attention to detail
Demonstrated problem-solving and de-escalation capabilities
Comfortable providing training and reinforcing product value
Self-motivated and able to work effectively in a remote environment
Strong organizational and time management skills
Customer-centric mindset with a passion for delivering value
Experience with CRM or customer success platforms like Salesforce, Gainsight, or Tableau is a plus
Project management skills and data-driven thinking are advantageous

Benefits

Competitive salary with performance-based bonuses
Flexible time off and remote-friendly work environment
100% employer-paid medical, dental, and vision options
401(k) plan with employer match
Parental leave and fertility-related support (up to $20k reimbursement)
Health and wellness programs including One Medical and Maven
Learning & development programs with leadership training
Recognition programs, peer awards, and internal events
Pet insurance, legal support, financial tools, and more

Jobgether hiring process disclaimer
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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