Customer Success Manager (Remote – US)

Posted 2 weeks ago

This position is posted by Jobgether on behalf of Aspire Software. We are currently looking for a Customer Success Manager in the United States.

Are you driven by helping others succeed and thrive in fast-paced, tech-driven environments? In this role, you’ll work directly with a portfolio of high-value clients to ensure they receive maximum benefit from their platform experience. You’ll serve as a strategic advisor and trusted partner, building strong senior-level relationships while solving complex business challenges. If you’re a collaborative, curious, and results-oriented professional who loves working with customers to deliver measurable value—this is the opportunity to make your mark.

Accountabilities:

Manage and grow a portfolio of approximately 35 enterprise-level clients with complex and evolving needs.
Establish and maintain senior-level relationships to ensure a premium and tailored customer experience.
Conduct regular outreach and strategy sessions to identify valuable features, provide guidance, and coach clients on best practices.
Analyze customer engagement data and derive actionable insights to enhance client outcomes and satisfaction.
Identify upsell and cross-sell opportunities by segmenting customer accounts and aligning solutions with business goals.
Collaborate across departments to resolve customer issues creatively and efficiently while delivering executive-level communication.
Mentor junior team members and contribute to the continuous improvement of the customer success function.

Requirements

4+ years of experience in account management, customer success, or project management in a client-facing role.
Strong multitasking abilities, attention to detail, and proven success managing multiple high-priority projects.
Self-starter mentality with the ability to thrive in a fast-moving, entrepreneurial environment.
Demonstrated aptitude in analyzing data, generating insights, and using metrics to inform client strategy.
Excellent communication, organization, and collaboration skills across cross-functional teams.
Ability to travel up to 15% nationwide for client meetings or events.

Benefits

Competitive salary range: $85,700 – $114,600 USD (plus bonus and equity packages)
Flexible time off and remote-friendly work model
Comprehensive onboarding and career development programs
Medical, dental, and vision coverage (up to 100% employer paid options)
401(k) with company match, FSA/HSA options, and telehealth support
Inclusive parental leave, fertility and adoption support (up to $20K), and maternity wellness tools
Pet insurance, legal and financial advisory services
Culture of recognition, inclusion, and continuous learning

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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