Customer Success Manager (Remote – US)

This position is posted by Jobgether on behalf of Cyware. We are currently looking for a Customer Success Manager in the United States.

This role offers an exciting opportunity to lead technical customer success initiatives within a dynamic cybersecurity environment. You will be responsible for onboarding, training, technical support, and enablement, helping customers maximize value from innovative security products. Working closely with cross-functional teams, you will manage multiple projects, build strong customer relationships, and drive exceptional experiences in a fast-paced, collaborative setting. This position demands proactive problem-solving, excellent communication, and a passion for customer satisfaction.

Accountabilities:

• Deliver technical training and onboarding sessions to customers, ensuring effective product adoption.
• Serve as the technical liaison for Customer Success Managers, escalating issues to engineering teams as needed.
• Manage multiple projects with minimal supervision, balancing short and long-term goals.
• Develop and maintain training curriculum aligned with new product launches.
• Build and nurture strong customer relationships with key stakeholders to enhance satisfaction and retention.
• Track and communicate account metrics and project progress to internal and external stakeholders.
• Identify growth opportunities and collaborate with the team to support sustainable customer success.

Requirements

• U.S. Citizenship required as per applicable regulations.
• Experience as a Customer Success Manager or similar customer-facing technical role.
• Prior cybersecurity experience, with strong preference for knowledge in threat intelligence.
• Excellent verbal and written communication, including presentation skills.
• Technical proficiency and troubleshooting skills with software applications or technologies.
• Proven success in Technical Account Management or related functions.
• Ability to manage multiple stakeholders and projects efficiently.
• Strong listening, critical thinking, and problem-solving abilities.
• Team-oriented with effective time-management and interpersonal skills.
• Familiarity with sales and customer success tools such as Salesforce or ChurnZero.
• Understanding of security applications and defense infrastructure is a plus.

Benefits

• Competitive compensation package.
• Comprehensive benefits including paid time off, holidays, retirement plans, and insurance coverage.
• Opportunity for professional growth and development within a rapidly expanding company.
• Inclusive and diverse workplace culture valuing people, ideas, and collaboration.
• Flexible and supportive work environment designed for career advancement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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