Customer Success Manager

About the Job

Hey there! We’re a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse’s lead singer, Matt Bellamy, we’re poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply – no fuss, no hassle. That’s what we’re all about.

We’re currently seeking a Customer Success Specialist to join our team. If you’re passionate about simplifying payments and delivering exceptional customer experiences, you’ve come to the right place.

Your Mission:

  • Dive deep into understanding our customers’ needs and help them achieve their business objectives.
  • Become an expert in our product and guide customers to maximize its value.
  • Collaborate with the Head of Customer Success and our CEO to establish goals and KPIs.
  • Develop compelling campaigns and strategies that drive revenue for our customers.
  • Proactively engage with customers to prevent churn and identify opportunities for growth.
  • Identify and capitalize on opportunities to expand customer usage of our platform.

Requirements

You’re the One if:

  • You have 1-2 years of experience in sales, digital marketing, customer success, or consulting, with a preference for startup experience.
  • You excel at organization, attention to detail, and execution, even in chaotic environments.
  • Bonus points if you have familiarity with JSON or demonstrate a quick aptitude for learning technical concepts.
  • You’re adept at working autonomously, taking initiative, and making sound decisions.
  • You’re passionate about helping small and medium-sized businesses solve their challenges through attentive listening and problem-solving.

Benefits

  • Competitive salary based on experience and performance. (Salary Range: $80,000 – $110,000 per year)
  • Stock options in a fast-growing startup.
  • Comprehensive health, dental, and vision insurance plans.
  • Flexible work hours and the option for remote work.
  • Generous vacation and paid time off policy.
  • Opportunities for career growth and professional development.
  • Dynamic and inclusive company culture with regular team events and activities.

Ready to join us in simplifying payments and shaping the future of retail, one text at a time? Apply now and let’s make a difference together!