Customer Success Associate

Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

The Customer Success Associate will focus on providing support to new users joining the platform as part of their onboarding. The role requires both the empathy of a support specialist as well as the product knowledge of an educator. The Customer Success Associate is part of the Sales team and is driven to increase the revenue generated by the user.

 

To be successful in this role, you will have proven experience in an inside sales or customer success position. You have a passion for service and client support. Along with the ability to prioritise tasks and work through opportunities in Salesforce and across the tech stack. You love the rush of sales and achieving quota. Be a great listener and show a high degree of patience and empathy. You are always ready to learn and know how to celebrate wins.

 

  • Proven sales phone skills, customer success or inside sales experience, ideally gained within a SMS, SaaS or telecommunications environment.
  • A solid understanding of metrics, progress and engaging with dashboards.
  • Customer focus and genuine interest in understanding and filling their needs.
  • Strong communication skills and the drive to succeed with the team in the region.
  • Ability to multitask, prioritise and manage time effectively.

 

This is a fully remote role based in the Philippines and will require someone to have their own tools and reliable internet connection.

 

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.