Customer Service Representative (Inbound and outbound)

Job Title: Sales Representative (Virtual Assistant – Male)
Location: Remote – Philippines
Work Hours: 9:30 AM – 6:30 PM (New York Time)

OPEN TO FILIPINO MALE CANDIDATES ONLY

Job Overview:
We are looking for a dedicated, soft-spoken, and polite male Sales Representative to join our remote team. This role is ideal for someone based in the Philippines with excellent communication skills, a humble and service-driven attitude, and a strong ability to engage in meaningful conversations with customers. You will handle both inbound (50%) and outbound (50%) calls, assisting customers, conducting follow-ups, and ensuring a smooth and accurate sales process.

Key Responsibilities:

• Engage with customers over the phone (50% inbound, 50% outbound calls).
• Follow up on customer inquiries, orders, and requests with professionalism and patience.
• Provide efficient and accurate service while offering a friendly and approachable experience.
• Maintain proper call etiquette, showing empathy, attentiveness, and clarity.
• Accurately manage and calculate sales data—ensuring there are no errors in orders or amounts.
• Use CRM and internal tools for documentation and follow-ups.
• Coordinate with internal teams for order updates and customer needs.
• Adhere to a fixed schedule aligned with New York business hours (9:30 AM – 6:30 PM NY time).

Requirements

Ideal Candidate Must Have:

• Excellent spoken English, with the right American intonation and pronunciation, especially in verbs and nouns.
• Ability to carry in-depth, natural conversations in English—not just formal business talk.
• Polite, humble, and soft-spoken demeanor—able to serve with a smile even over the phone.
• Strong listening skills and a customer-first attitude.
• Comfortable with math and numbers to avoid errors during the sales process.
• Stable internet connection and a quiet, distraction-free workspace (little to no animal/background noise).
• A reliable Windows computer/laptop.