Customer Service Representative
Viral Style is a crowdfunding e-commerce platform that allows anyone to create, sell, and distribute custom products worldwide. Viral Style produces and ships over a million items per year.
We are looking for a Customer Service Representative to join our company. The hours for this position are Monday through Friday 9:00 AM-5:00 PM. The Customer Service Rep will report to the Customer Service Manager. We are located in heart of downtown Tampa, FL, but this position will be remote.
Customer Service Representatives are responsible for being the first line of defense when customers call in with an issue on their campaign or want to ask questions about the purchases they made online.
Representatives are assigned a certain amount of emails a day to reply to and need to answer customer inquiries in a timely and efficient manner. They also take phone calls daily and sometimes deal with instant messaging with Live Chat to resolve customer issues also. This role starts at $13 per hour PLUS great monthly and quarterly bonus structures, also, after 30 days we will administer a performance review to evaluate and increase that rate based on skill levels and performance.
- Go through emails that customers send and answer them and respond to any questions or issues they have with their order through writing.
- Take about 30-45 calls a day from customers and make sure to answer any questions they may have with their order – whether it is about tracking their package or if there was an error with the package they received.
- If they can’t answer customer issues, escalate issues to Supervisor.
- First level of response for the company so how efficiently and professionally issues are handled is important.
- High school degree or equivalent.
- Good with people and have strong communication skills.
- Good customer service skills over the phone and in writing.
- Basic computer skills required with Excel and MS Office Suite (or Google Docs / Sheets).
- Strong problem solving ability.
- Able to stay polite with people and really address their issues in a time sensitive manner.
- We are really looking for someone who wants to grow with our company and stay long term.
- Past phone or call center experience is a plus.
- Fun, upbeat working environment
- Benefits available after 90 days
- Friday lunch is provided
- And of course, a ping pong table!