Customer Service Representative

We are looking for a candidate who loves helping people and proactively solving problems. You will assist in resolving software inquiries from our small business owners. We are a small and dynamic team of 20 people, and you will be joining a group of 6 representatives, answering directly to our VP of Customer Success and Customer Support Team Lead.

Responsibilities

• Communicate with customers via phone, email and chat, with most requests via email
• Provide knowledgeable answers to questions about our product

• Become an expert in our gym management software
• Collaborate with our engineering team on software issues

Requirements

• Fluent English speaker with strong verbal, written, and interpersonal skills
• At least 1 – 3 years of experience in a customer facing role
• Ability to multi-task, organize, and prioritize work
• Ability to quickly learn complex software products
• Comfort working remote
• Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.