Customer Service Manager (Digital Marketing)

This position is open in South Africa

Role: Customer Service Manager – Full-time (Remote)

Hours: 10:00am – 6:00pm AEST – Time zone in Sydney NSW, Australia (GMT+10)

Salary: $1500 AUD – $2070 AUD per month 

Scope of the Role:

Our client is seeking a dedicated Customer Service Manager (Digital Marketing) with over 3 years of customer service experience to join their team in the Digital Marketing industry. The ideal candidate will have a proactive approach with a proven track record in delivering outstanding customer service and a passion for digital marketing.

Responsibilities:

• Provide excellent English communication skills, both written and verbal.
• Understand and effectively use digital agency terminology.
• Manage phone communications efficiently and professionally.
• Collaborate with the team to ensure all customer requests are completed accurately and timeously.
• Handle communication through phone, SMS, and email.
• Find opportunities to upgrade/upsell customers.
• Schedule appointments with clients.
• Update social media posts on Instagram and Facebook.
• Add and manage leads in the lead management system.
• Conduct phone support calls to understand client needs, address concerns, and update records.
• Send payment details and finalise transactions via Credit Card, Bank Transfer, or assist with finance forms.
• Respond to client inquiries and keep them updated throughout the process.

Requirements

• 3 years previous experience in a customer service role
• Proficiency in Shopify, Instagram, Facebook, and CRMs like Gohighlevel or similar platforms.
• Experience in handling orders, emails, calls, and tickets.
• Excellent English speaking and writing skills.
• Strong proactive problem-solving abilities and autonomy.
• Ability to thrive in a fast-paced environment.
• High attention to detail and accuracy.
• Efficiency in meeting deadlines.
• Quick learner with the ability to follow instructions effectively.

Benefits

• Work from home
• Competitive remuneration                  
• Opportunities for professional growth within the organisation 
• Access to ongoing training and development opportunities
• Very supportive management team

About the Company:

Our client is a bespoke digital marketing agency, whose services are used to create entire SEO campaigns for their clients that convert traffic to leads and sales. Their SEO experts ensure alignment with Google practices and get direct updates when Google search algorithms change. Our client helps their clients grow their businesses by getting their company website on those first few Search Engine Results Pages. They also assist businesses in ranking websites, social pages, videos, and other online properties.

Disclaimer:
The salary for this position is based on location and experience and may vary accordingly. Please note that the listed salary range is in Australian Dollars (AUD) and the working hours are based on Australian Eastern Standard Time (AEST).