Consumer Care Agent (German Native), Engagement Specialist

  • Anywhere

The rol

This position has the purpose of coordinating and managing direct communication across all digital channels in a proactive way; in this way we can keep customer satisfaction in line with the needs of our customers.

Requirements

What will you do?

  • The channels you will manage will be the customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
  • You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
  • You will produce monthly quantitative and qualitative reports on Customer Care performance.

Who you are?

  • Customer service oriented, organised and attentive to detail.
  • Sociable person who enjoys customer service and generating good engagement with everybody.
  • You are native German and bilingual in English (you will communicate with the German team as well as the global team in English).
  • Nice to Have: Spanish or some other language (we speak English so don’t worry if you don’t speak Spanish).
  • Availability to work full time.
  • Availability to be hired in Spain.
  • You must be located in Spain.

Benefits

    • Enjoy 23 days of annual leave to relax and find your inner Zen
    • You’ll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
    • Join our team and experience the incredible benefits of having major medical insurance coverage!
    • You have a connectivity allowance for expenses that may be incurred by remote working.
    • Enjoy the perks of flexible remuneration with Cobee’s restaurant, transport, and childcare cards!
    • You are welcome to bring your furry friend to the office!
    • Hybrid Work Environment ‍
    • Work at your own pace with our flexible working hours
    • Exciting opportunities for career growth!
    • Get ready for a rewarding opportunity! As part of this incredible role, you will have the chance to contribute your skills and time for a noble cause. Join our team and you will have the option for a 40 life-changing volunteer hours every year.

Why you should join us?

At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.