Consumer Care Agent (German Native), Engagement Specialist

The rol

This position has the purpose of coordinating and managing direct communication across all digital channels in a proactive way; in this way we can keep customer satisfaction in line with the needs of our customers.

The team

You will be part of an EPIC team! The Engagement team that has the great purpose of strengthening the relationship between brands and consumers to achieve the best interaction with our customers. The projects you will be involved in will have an impact on consumers, clients and all Findasensers, achieving relationships that work at all levels. You will be in a self-managing environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.

Requirements

What will you do?

• The channels you will manage will be the customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Customer Care performance.

Who you are?

• Customer service oriented, organised and attentive to detail.
• Sociable person who enjoys customer service and generating good engagement with everybody.
• You are native German and bilingual in English (you will communicate with the German team as well as the global team in English).
• Nice to Have: Spanish or some other language (we speak English so don’t worry if you don’t speak Spanish).
• Availability to work full time.
• Availability to be hired in Spain.
• You must be located in Spain.

Benefits

• Enjoy 23 days of annual leave to relax and find your inner Zen
• You’ll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
• Join our team and experience the incredible benefits of having major medical insurance coverage!
• You have a connectivity allowance for expenses that may be incurred by remote working.
• Enjoy the perks of flexible remuneration with Cobee’s restaurant, transport, and childcare cards!
• You are welcome to bring your furry friend to the office!
• Hybrid Work Environment ‍
• Work at your own pace with our flexible working hours
• Exciting opportunities for career growth!
• Get ready for a rewarding opportunity! As part of this incredible role, you will have the chance to contribute your skills and time for a noble cause. Join our team and you will have the option for a 40 life-changing volunteer hours every year.

Why you should join us?

At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.