Compliance and Field Technical Support Specialist

Kognitive Sales Solutions is seeking a highly motivated Compliance and Field Technical Support Specialist to join our team. In this role, you will be responsible for ensuring regulatory compliance and providing technical support in the field. Your duties will include actioning tickets, resolving compliance-related issues, and offering technical assistance to field personnel.  

Key Responsibilities: 

  • Ensure compliance with industry regulations and company policies. 
  • Provide technical support to field personnel, including troubleshooting hardware and software issues. 
  • Action tickets related to compliance requirements and field support requests. 
  • Generate queries in SQL database to retrieve necessary information. 
  • Utilize tools like Power BI proficiently for effective data analysis. 
  • Conduct data analysis using tools such as Power BI to identify compliance trends and areas for improvement. 
  • Collaborate with cross-functional teams to address compliance concerns and implement corrective actions. 
  • Assist in the development and maintenance of compliance documentation and procedures. 
  • Participate in training sessions to enhance compliance knowledge and technical skills. 
  • Stay up-to-date on industry regulations and best practices related to compliance and field technical support. 

Requirements

 

  • Bachelor’s degree in a relevant field or equivalent work experience. 
  • Previous experience in compliance management and technical support preferred. 
  • Strong analytical skills with the ability to interpret data and identify compliance issues. 
  • Proficiency in using tools such as Power BI for data analysis. 
  • Excellent communication and interpersonal skills. 
  • Detail-oriented with strong problem-solving abilities. 
  • Ability to work independently and collaboratively in a fast-paced environment. 

Benefits

  •  Full time remote schedule 
  • Competitive salary  
  • Ongoing training and development opportunities 
  • Exciting opportunities for career advancement 
  • Health Care Spending Account