Collections Specialist (Bilingual Spanish & English)
We are looking for a dedicated and detail-oriented Collections Specialist to join our team. The ideal candidate will have a strong understanding of collections procedures, excellent communication skills, and the ability to work collaboratively.
- Review and monitor overdue accounts.
- Analyze customer accounts and payment history to determine appropriate collection strategies.
- Contact customers via phone, email, and other communication channels to discuss overdue payments.
- Negotiate and establish payment arrangements with customers.
- Build and maintain positive relationships with customers while firming up commitments for payments.
- Provide assistance and information to customers regarding their accounts.
- Keep detailed records of all communication with customers.
- Update account information, payment plans, and collection efforts in the system.
- Provide receipts and confirmation of payments to customers.
- Investigate and resolve any discrepancies or issues related to customer accounts.
- Collaborate with other departments to address customer concerns.
- Prepare and provide regular reports on the status of collections efforts.
- Ensure compliance with all relevant regulations and guidelines governing collections practices.
- Handle customer inquiries and concerns professionally and promptly.
- High school diploma or equivalent.
- Proven experience as a Collections Specialist, Billing Clerk or similar roles.
- Familiarity with billing software and accounting procedures.
- Strong attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experienced with Google Calendar, Google Meet, Acuity, and Gmail.
- Own Laptop or Desktop (8GB RAM, Core i5 or above & Microsoft Office) with an internet connection of at least 10 Mbps.
- Time Flexibility: Willing to work on Pacific Standard Time (CST) schedule.
Benefits of Joining Our Team:
- Competitive Compensation: Earn a salary rate of US $5 – $6 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you’re rewarded for your hard work.
- Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you’re well-prepared to embark on your next chapter when the time comes.
- Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical care in your country*.
- Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi. Power through your tasks with lightning speed and efficiency.
- ✈️ Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it’s exploring new destinations or taking a well-deserved break, we’ve got you covered, ensuring you can recharge and return refreshed.
- Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
Ready to embark on this exciting journey? Apply now!
At Virtual Staffing Careers, we connect talented individuals with amazing work-from-home opportunities. We understand the demand for flexible remote work and have built strong relationships with top companies across the U.S. Our experienced team matches your unique skills and aspirations with Virtual Staffing Careers, we connect talented individuals with amazing work-from-home opportunities. We understand the demand for flexible remote work and have built strong relationships with top companies across the U.S. Our experienced team matches your unique skills and aspirations with the perfect remote positions. From entry-level to executive roles, we have a wide range of opportunities available.