Client Success Manager (CORE)

The Client Success Manager will be responsible for ensuring clients receive exceptional service throughout their engagement with CrewBloom.

They will work closely with clients to determine their needs and objectives, make recommendations and introduce new services to help clients meet their goals. The successful candidate will be a proactive problem-solver who can handle complex issues with ease.

CrewBloom understands that exceptional client experiences are key to its success, and that’s why they are looking for a self-starter with a track record of success who can help them achieve its mission of connecting professionals with remote jobs.

Responsibilities

  • Act as the primary point of contact for clients
  • Build and maintain strong relationships with clients
  • Understand client’s needs and develop customized solutions to meet them
  • Provide guidance and support to clients to ensure their success
  • Monitor client satisfaction and identify areas for improvement
  • Collaborate with other members of the CrewBloom team to optimize client experiences
  • Manage and respond to client inquiries and concerns in a timely and professional manner

Requirements

  • Bachelor’s degree in Business Administration or any equivalent
  • Minimum of 3 years of experience in client success, account management, or client management
  • Knowledge of the staffing and recruiting industry
  • Excellent communication skills, both written and verbal
  • Demonstrated ability to build and maintain client relationships
  • Strong problem-solving skills
  • Proactive and able to work independently

System Requirements

  • At least 15mbps for the main internet and at least 10mbps for backup
  • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
  • Note: Back-ups should still be able to function when there is a power interruption
  • A webcam
  • Noise-canceling USB Headset
  • Quiet, Dedicated Home Office
  • Smartphone

Benefits

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.