Client Services Manager

Company Overview

LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry.  We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote-friendly work environment where your contributions will make a difference.

Job Summary

We’re seeking a talented and results-driven Client Services Manager to act as the primary point of contact for our clients/clinics. The ideal candidate will have excellent communication, organisational, and project management skills, ensuring that client projects are delivered on time, within budget, and exceed expectations. This position is remote, offering flexibility and autonomy.

Key Responsibilities

  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
  • Project Planning & Execution: Develop detailed project plans, and timelines, and manage execution to ensure on-time and on-budget delivery.
  • Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
  • Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary.
  • Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
  • Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings.
  • Cross-Functional Service Development:

Requirements

Qualifications

  • Experience: Minimum of 3 years of experience in client services, account management, or a project management role. Experience in digital marketing or the medical aesthetics industry is a plus but not essential.
  • Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
  • Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.
  • Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions.
  • Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands.
  • Client-Focus: Passionate about delivering exceptional client experiences.
  • Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment.

Preferred Qualifications

  • 3 years in a Marketing Agency environment
  • Medical Aesthetics 
  • Experience with CRM systems (e.g., ClickUp, Trello, HubSpot, Salesforce)

Benefits

  • Competitive salary commensurate with experience ranging from  £32k to £36K PA – subject to a successful probation
  • Comprehensive benefits package: 
    • 28 holiday days (excluding Public Holidays)
    • Health insurance  
    • Team event away days  
    • Flexible working hours 
    • Pension contributions
  • Opportunities for professional development