Client Relationship Specialist – Thailand

Posted 2 months ago

FP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Relations Specialist – Thai speaking.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: SEA Regional Manager

Working model: Remote

Responsibilities:

Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
Proactively engage with trading professionals across various platforms to expand client base and partnerships
Identify and leverage local marketing channels to enhance visibility and promote company products effectively
Focus on client onboarding and ensuring a seamless user experience for all clients
Promote partnerships based on existing rebate structures and maintain strong relationships with partners
Adhere to regulatory policies and ethical standards diligently
Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate Profile:

Prior experience in the FX/CFD or online trading industry is highly preferred.
Candidates with a background in telemarketing or telesales, especially those comfortable with making outbound calls, are strongly encouraged to apply.
Bachelor’s degree in Accounting, Business, Economics, Marketing, Management, or a related field.
Fluency in Thai and a good command of English (Upper-Intermediate level or higher).
Strong client focus with excellent customer service and negotiation abilities.
A team player with outstanding verbal and written communication skills.
Energetic, self-driven, and results-oriented with a strong desire to succeed.
Ability to work independently and collaboratively in a fast-paced environment, with a positive and proactive mindset.

Our offer:

Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Work from home opportunity

Journey to FP Markets:

Interview with People Function member (30 – 45 min) to assess match to our culture
Interview with your future manager (45 min – 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!