Client Relation Representative – Uzbek and Russian Speaker
FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Client Relation Representative – Uzbek and Russian Speaker remotely.
Client Relationship Representative position is open to energetic, hard-working and ambitious professionals who are keen to explore superb earning potential in a fast-moving and friendly working environment. This is a fantastic opportunity! We also welcome sales professionals from related industries!
Reporting to: Head of Customer Experience
Responsibilities:
- Develop the country, territory or region you have been assigned to including but not limited to converting leads into clients and acquiring and establishing business relationships with new and existing partners
- Actively hunt for trading professionals in all social and professional platforms/forums/blogs/communities with the aim of engaging them as clients/partners
- Find the most effective/efficient local marketing channels to promote (in the most practical form) the company and its products
- Assist in the onboarding of trading clients, Affiliates, IBs, Money Managers and other company partners and work closely with customer support to onboard new clients and provide an impeccable user experience to all clients
- Work closely with marketing and back-office teams to prepare necessary sales/marketing content
- Build and maintain solid relationships with prospective partners and proactively work to retain and reactivate clients and partners
- Negotiate the terms of each partnership based on the existing rebate structures
- Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met
- Conduct regular market and competitor analysis and provide feedback on the customer journey to management
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies and ethics
- Travel to conferences and business meetings where required
Candidate Profile:
- Strong preference will be given to candidates with FX/CFD and online trading industry experience
- Fluent or native Uzbek and Russian languages are essential with the preference towards individuals with working experience or connections in the region
- English B2+ (as we are English speaking company)
- Client focused with excellent customer service and negotiation skills
- Excellent communication and written skills
- Ability to influence and persuade a mutually beneficial outcome for the company and the client
- Dynamic, self-motivated, competitive and strong desire to succeed
- Ability to work well independently as well as in a team and can-do attitude
Our offer:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Visa and work permit support if required
- Fully remote work with provision of a laptop or reimbursement for equipment
Journey to FP Markets:
- Interview with People Function member (30 – 45 min) to assess match to our culture
- Interview with your future manager (45 min – 1 hour) to assess match to the job and the team and discuss role expectations
- An assessment to evaluate your technical skills
- Final interview with team members
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!