Care Coordinator
Rockstar is recruiting for a fast-growing digital health startup dedicated to transforming mental health care for older adults. The client is on a mission to address one of the fastest-growing and most underserved healthcare segments in America, building compassionate, effective, and accessible solutions for seniors nationwide.
About the Client
The client is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, the company is entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, and loneliness without adequate support.
The client envisions a world where every senior has seamless access to compassionate, effective, and personalized mental health care. The team is on a mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
About the Role
- Location: Remote – Philippines only
- Title: Care Coordinator
The company is hiring a full-time remote Care Coordinator to be the first voice a patient – or their family – hears when reaching out for support. In this role, the Care Coordinator will guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
This position is a unique blend of patient support, care coordination, and emotional guidance. The Care Coordinator will be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. This role is ideal for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.
This opportunity is especially well-suited for someone with an interest in mental health and healthcare access, as the Care Coordinator will often be the first emotional point of contact for individuals seeking care.
Who You Are
- Empathetic and clear communicator. Speaks with kindness, listens actively, and makes others feel at ease – even during difficult or emotional conversations.
- Highly organized and detail-oriented. Able to juggle multiple patients at different stages in the process and never lets things slip through the cracks.
- Tech-comfortable. Comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and picks up new software quickly.
- Mission-aligned. Cares deeply about improving care for older adults and is excited to play a key role in someone’s first step toward better mental health.
- Experience welcome, not required. May have worked in healthcare, customer service, or an administrative support role before – but most importantly, is organized, compassionate, and eager to grow.
- Midweek-weekend support. Available to work Wednesday through Sunday, showing up with compassion and focus every time.
Why Join This Team
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where initiative is valued, key processes are shaped, and growth happens as the company grows.
- Make someone’s day – every day. The work helps older adults and their families feel seen, supported, and cared for.
If this sounds like a fit, Rockstar would love to connect. Join in redefining what it means to age with dignity, connection, and mental wellness.