Bilingual Case Intake Coordinator (EN/ES) – (Remote, LatAm)

We’re seeking a fluent Spanish and English speaker to join our team as a Case Intake Coordinator, supporting clients involved in legal lien matters. This is a remote role ideal for a detail-oriented communicator who thrives on responsiveness, organization, and client care. No legal background is required, though prior experience in legal, medical, or customer-facing roles is a plus.

What you’ll do:

• Respond promptly and professionally to inbound calls and emails from clients regarding legal lien cases
• Guide clients through the intake process, ensuring accuracy and completeness of information collected
• Utilize our custom case management software to track client details, update case statuses, and log communications
• Monitor and manage assigned queues to ensure fast and efficient response times
• Flag urgent issues to the appropriate team members and escalate when necessary
• Conduct daily check-ins with supervisors to report progress and surface concerns
• Maintain confidentiality and demonstrate empathy and professionalism in all client interactions

Requirements

What We’re Looking For:

• Bilingual fluency in Spanish and English (both verbal and written) – essential
• Strong communication and interpersonal skills, especially over the phone and email
• Experience in administrative support, client services, or intake coordination preferred
• Comfortable using digital tools and managing workflows in custom or cloud-based software
• Highly reliable, organized, and detail-oriented
• Based in Latin America with availability to work U.S. business hours

Benefits

• Remote position (LATAM only)
• Full-time role, Monday to Friday 8am to 5 pm PST
• Must be available for daily check-ins and ongoing performance feedback
• Salary to be discussed based on experience