Bike Enthusiast – CX Ambassador Customer Service (German Speaking)

About Us:
Get ready to pedal into an exciting adventure! We’re on the lookout for cheerful bike enthusiasts to join us as Customer Service Ambassadors for Canyon, the top-tier biking brand that’s shaking up the industry. Dive into the world of flexible and autonomous work, all while spreading joy to Canyon’s customers. Let’s make every interaction a “Happyning”!

What the Job Entails:

• Bring a dose of cheer to Canyon’s customers via chat, email, or phone – you’re their go-to sunshine.
• Infuse your love for biking into customer interactions, addressing inquiries with a smile.
• Record and manage data changes, service requests, orders, etc., with a positive attitude.
• Provide customers with tailor-made solutions, fueled by your infectious passion for biking.

Requirements

• A genuine zest for biking, making you a ray of sunshine for Canyon’s customers.
• Previous experience as a customer advisor or in customer service, or a strong eagerness for a rewarding career change.
• Strong, preferably native-level proficiency in German and English.
• Quick comprehension skills and a preference for autonomous work.
• Proficient PC skills and reliability in data management.
• Enjoyment in communication, customer interaction, and thriving in a 100% remote environment with a lively digital community.
• A stable internet connection and a tranquil home office environment are prerequisites.

Benefits

• Immerse yourself in the joy of biking while working remotely – your office is wherever you want to live and work.
• We provide all the necessary equipment for your daily work to ensure the best service for Canyon’s customers.
• Receive multi-week, paid training and supervised onboarding filled with positive vibes.
• Opt for secure solutions with a permanent employment contract in uncertain times.
• Maximize flexibility with complete security: choose when and how long you want to work and receive an above-average salary for your efforts.
• From application to phone interviews and onboarding, everything seamlessly happens virtually with us.
• Experience support, joy, and more through our unique community approach!

If you feel a connection and possess the required qualifications and experience, along with a sunny disposition and a strong interest in a remote position with a focus on biking, we eagerly anticipate receiving your application.

Let’s pedal into this exciting journey together!