Agency Account Manager

Overview

Are you an upbeat, solution-oriented person who loves organization, effective communication and excels at keeping projects on track? If yes, we’re looking for someone like you!

The account manager position is responsible for communicating with clients and organizing projects with the internal team. Candidates should be detail-oriented, super organized, and have an understanding of digital marketing and advertising.

Duties and Responsibilities:

  • Conduct weekly Zoom calls and maintain daily communication via Slack with clients.
  • Track and report key performance indicators (KPIs).
  • Turn client needs into tasks and delegate to the team (While ensuring a balanced workload).
  • Deliver excellent customer experiences and foster stronger client relationships.
  • Onboarding and Offboarding
  • Address and resolve customer concerns to minimize escalation.
  • Take a proactive approach by keeping clients informed about their account status and presenting optimization or improvement plans, regardless of performance.
  • Review and provide feedback on graphics & videos from the creative team.

Requirements

  • 3+ Years of experience as a Digital Marketing Agency Account Manager
  • Basic Understanding of Digital Marketing (Advertising, Websites, Funnels, SEO, etc)
  • Strong Written & Verbal Communication Skills
  • Project Management & Organization
  • Exceptional Customer Service & Relationship Building
  • Problem-Solving Skills
  • Highly Detail-Oriented
  • Proven Client Management Experience
  • Availability during our office hours of 9 AM – 6 PM (EST).

Benefits

  • Competitive Pay Based on Experience
  • Unlimited Paid Time Off (Holidays, Vacation, Sick Days)
  • Ongoing Training & Development
  • Regular Salary Increases
  • Performance Bonuses
  • Growth Potential as Company Expands
  • Work Remotely for a US-Based Company

About Our Company

Right Customer is a leading digital growth & advertising agency helping entrepreneurs scale their businesses with paid advertising. Our agency is committed to maximizing ROI, and we have helped our clients profitably generate a combined $50,000,000 in the last three years. We specialize in strategic planning, paid advertising, customer acquisition, lead generation, and digital experience creation with websites.